Veryant's dedicated and experienced support team is committed to providing the highest levels of customer care. We believe that service is vital to our customers' success and to the future direction of our technology.
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· | Flexible, well-defined support level options |
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· | Access to new releases and updates at no extra fee
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· | Web-based resources including a searchable Knowledge Base |
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· | Technical support engineers that are directly linked to product engineering for timely and detailed incident response |
Veryant offers two comprehensive support levels*:
- Standard Support - Under the Standard Support plan, customers are provided with remote email and Web-based support services for covered products. A response from Veryant can be expected within one business day
or less on any reported problem. Standard Support customers also have complimentary access to
product updates and releases.
- Platinum Support - Offering the highest level of customer care, Platinum Support includes all Standard Support services. Under Platinum Support, Priority-1 issues are responded to within two hours or less, regardless of the day of the week or time of the day. This plan ensures that critical product issues
are addressed in an urgent manner.
*Note: Support levels discussed on this page are for direct customers of Veryant LLC. Support agreements arranged with a Veryant Reseller may differ from those described here.
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