Support level offerings
Veryant offers three support levels*
- Standard Support - Under the Standard Support plan, customers are provided with remote email and Web-based support services for covered products. A response from Veryant can be expected within one business day or less on any reported problem. Standard Support customers also have complimentary access to product updates and releases.
- Premium Support - Offering a fast and accurate level of support, Premium Support level includes all the benefits provided by Standard Support Level, in addition this plan offers the Remote Web assistance and the access to any minor releases. This plan speeds up the issue escalation response and any other answer by Support team.
- Enterprise Support - Offering the highest level of customer care, Enterprise Support includes all Premium Support services, also offers the access to weekly builds for faster and more efficient answers and allows you to be in touch directly to the Support Engineer. This plan ensures that critical product issues are addressed in an urgent manner.
* Note: Support levels discussed on this page are for direct customers of Veryant LLC. Support agreements arranged with a Veryant Reseller may differ from those described here.
Download the Veryant Customer Support datasheet